One-Click Hold Requests from Polaris PowerPAC Search Results
Patrons who are signed in can place title-level hold requests with one click in Polaris PowerPAC. When you enable this feature, the One-Click Request button is displayed on search results pages and on full display pages for single titles, as shown in the following examples:
The activation date for a one-click request is set to the current date.
To set the request pickup location, the system checks to determine whether:
- The patron has specified a preferred pickup location.
- The patron's preferred pickup location (if one exists) has been excluded via the Hold options > Pickup > Pickup branches to exclude in PAC when creating requests setting in Polaris Administration.
- The patron's registered branch has a default pickup branch specified via the Hold options > Requests > Default pickup branch setting in Polaris Administration.
The table below describes the logic that the system uses to determine the pickup location for the one-click request.
|
Does the patron have a preferred pickup location? |
Is the preferred pickup location excluded? |
Does the patron's branch have a default pickup branch? |
Pickup location |
|---|---|---|---|
| Yes | No | N/A | Patron's preferred pickup location |
| Yes | Yes | Yes | Default pickup branch |
| Yes | Yes | No | Patron's registered branch |
| No | N/A | Yes | Default pickup branch |
| No | N/A | No | Patron's registered branch |
If the request is successfully placed, the system displays a confirmation message:
You can edit the confirmation message in Polaris Language Editor (Web Admin Tool). The string ID for the message is PACML_1CLICKHOLD_SUCCESS. The patron can click or tap View My Requestson the confirmation message to go to the Requests page of the patron account. The string ID for the View My Requests link is PACML_1CLICKHOLD_SUCCESS_LINK.
Even when enabled, the One-Click Request option is not displayed in these situations:
- The patron is blocked from placing any requests.
- The Place Requests button is not displayed for a title (for example, when the PAC profile Suppress Availability and Requests is set for the title’s type of material).
- The system charges for holds.
- The title belongs to a remote database.
- The title represents integrated eContent.
The one-click option is never available for item-level or first available copy requestsHold requests for specific issues of a serial title (such as the May 2015 issue of Horticulture Magazine ) or specific parts of a multi-part title (such as the first season of a television series on DVD)., or requests from Mobile PAC or Children’s PAC.
Block Messages
If the patron clicks or taps the One-Click Request button but the request cannot be placed due to a block (for example, the request would exceed material type hold limits for the patron), a message indicates why the request cannot be placed. You can edit the block messages in Polaris Language Editor (Web Admin Tool). The table lists the possible blocking messages:
| Message String | String ID |
|---|---|
| The request cannot be placed because your account has exceeded the maximum number of requests. You can cancel some requests or wait for a request to be filled, then submit this request again. | ILL_TEXT_EXCEEDEDMAXNUMREQS |
| The request cannot be placed because your account has exceeded the maximum number of requests for this material type. You can cancel some requests for this material type or wait for a request to be filled, then submit this request again. | ILL_TEXT_EXCEEDEDMAXNUMREQS_MAT |
| You cannot request all the volumes of this title. Please use the "{0}" button to request a specific volume. | ILL_TEXT_1CLICK_NOREQUESTFORMULTIVOL |
| You cannot request all the issues of a journal or magazine. Please use the "{0}" button to request an individual issue. | ILL_TEXT_1CLICK_NOREQUESTFORALLISSUES |
In the above table, {0} represents the Place Request button. If you customize the text for this button, the system uses your customized text in the message instead of the default Place Request.
If there are multiple blocking conditions, only the top-level blocking message is displayed (maximum number of requests exceeded, then material type limit, then title-level errors for multi-part or serial requests.
If the system encounters a processing error, a general error message is displayed: An error was encountered placing your request. The string ID is PACML_ONECLICK_ERROR_MSG.
Information Messages
If the patron clicks or taps the One-Click Request button and the request can be placed, the system displays an information message in certain circumstances (for example, a charge may be applied at checkout):
The system displays all information messages applicable to the request. The table lists the possible information messages:
| One-Click Request Situation | Message String | String ID |
|---|---|---|
| Request on a constituent bibliographic record (bound-with) | This item is bound with the title: your-title-here | PACML_BOUNDMSG3 |
| Request where a charge may be applied at checkout | If your request is filled, you may be charged to check out this item according to the policy of the owning library. | ILL_BULK_CHARGECKOREQ |
| Request where no items are attached to the bibliographic record, and the Requests parameter - Hold Options, Staff client & PAC option If no items are attached: Block in PAC setting is disabled | This title has no items. Your request may not be filled. | ILL_TEXT_NOITEMSAVAILABLE_BULK |
Enabling One-Click Requests
Use the Requests parameter - Holds Options – Requests tab to enable one-click requests. Select Enable one-click requests in PowerPAC. The checkbox is available for selection when you have selected Enable title-level hold requests from PowerPAC and Mobile PAC. It is not selected by default.
